kitchens direct / moben / mkd holdings

[VM]

Kitchens Direct, MKD Holdings, Moben, Sharps, Cornbrook are all different companies to the ones run by Vance Miller.

Maple Industries and Kitchens are the largest privately owned kitchen company in the world. The accusations made against vance Miller by trading standards have been proved via the freedom of information act to be false. The figure of 50,000 complaints has been drastically reduced to under 2000 over several years, and over 1500 were a direct result of false media coverage and an organised smear campaign against Vance Miller and his businesses. These figures can be confirmed with the Freedom of Information Act.

Recently Vance Miller has been featured on a Television documentary that demonstrates his unique skills and concirn for the UK customer. Since his appearance many of the papers who have been so willing to swallow the false figures from the Trading Standards have begun to revise thier stance on Vance Miller and his companies. A recent article in a leading business magazine has placed Vance Miller as one the UKs fastest rising entrepeneurs and one the most influencial people in the Kitchen Industry, he single handidly forced MFI out of the kitchen industry with his high-quality cut priced kitchens.

So please do not confuse Kitchens Direct, MKD Holdings, Moben, Sharps, Cornbrook and others with Vance Millers businesses. They may have very similar names but they are not the same.

[Moony]

[emmi]

Has anyone sued Kitchens Direct in a Small Claims Court?

I was advised to find out whether someone has successfully sued them (particularly in London) as I might have to go down the same route.

Thanks.

[ncmoon]

[emmi]

Thanks. Will give it a go.

[Ryan]

[moomintroll]

Don't touch this company with a bargepole - they bully their staff and try to bully their customers. They deliver approximately 50% of their kitchens to their new customers incomplete with all manner of things missing - cookers, hobs, sinks and taps - they really don't care.

They did originally handle the business by obtaining the finance monies upon signature of the delivery note - it is now received once the kitchen has been signed off on a completion note. So be warned if you have purchased a kitchen from this group of companies - don't sign the completion note until every last thing is carried out - they won't be able to be paid by GE Money until this is done.

Good luck with it if you have been unlucky enough to purchase it and learn from your mistakes.

[Nikki]

I have had so many problems and still my kitchen is not complete [url]however[/url] KD have managed to get the money from GE. We were told at the point of sale that until we were satisfied, GE would not pay them but apparantly this is NOT the case.
Now GE is on our case for the repayments and KD don't really want to know cos they have their money.
I have argued with both companies unitl I've gone red in the face, but the fact remains....THEY JUST DON'T CARE.
I NOW HAVE DECICDID TO TAKE THEM TO COURT FOR SOME FORM OF COMPENSATION BUT DON'T KNOW WHAT THE SUCCESS RATE WOULD BE

[ncmoon]

You should be able to use the 'equal liability' clauses in the Sale of Goods Act (1974 or maybe 1979 and maybe amended since). Read up on this, and check through your finance agreement carefully. Trading Standards web-site is the sort of place that has information. I wouldn't be at all surprised if GE have tried to create an agreement that is somehow outside of the scope of the rules.

My view is that you give the kitchen company, every chance to cxome and finish the job (which you have probably already done). once they have failed - and you can show they have failed. You instruct them that you are rejecting the entire installation. If they can't finish it properly - then you want none of it. No one buys a fitted kitchen and expects half of it to be done by one firm and half repaired by someone else. It's what we mean by a fittend kitchen - everything is integrated into a single product with a consistent look and feel running through the entire kitchen.

So you instruct them to come and take absolutely everything away. And to make good such damage as they can. Ideally you'd like the kitchen put back into a state like it was. But the trouble with that is it implies leaving some of the units behind - and that gives some scope for them to claim that you've had some of the contract -so you owe some money.

Having them gut your kitchen puts you in a stronger position - to pay absolutely nothing.

Then you should work out how much their failure to complete the kitchen on time - has cost you so far, and how much it is going to be costing you per month until such a time as the claim is settled. And load it up. Oh and if anyone in the family has suffered illness as a result - get a letter from your doctor saying so. Then add an amount for personal injuries.

Then you sue both of them quoting the equal liability bit of the SofGA. You sue them for the entire cost of the kitchen (which amount gets cancelled by GE cancelling the credit agreement, plus whatver you have been able to add in the way of other damages.

The other damages don't actually matter a damn. The point of putting them in, is that they give them an incentive to setle. if you don't claim for anything other than the original amount - they might as well go on fighting you for as long as possible.
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Nick Moon [WebMaster]

www.justclaim.co.uk

[Guest]

I think you mean equal liability under the Consumer Credit Act, (the following is from the OFT website)

Under the provisions of the Consumer Credit Act, credit providers may share liability for any breach of contract or misrepresentation by suppliers of the goods or services which have been financed (even partially) by the credit.

The relationship between supplier and credit provider determines whether the provisions apply. Responsibility is shared if:

the cash price of the item is over £100 but not more than £30,000
the credit agreement is regulated under the terms of the Act
credit is granted in the course of the provider's business
credit is advanced under arrangements between the credit provider and supplier of goods or services.

[ncmoon]

Yes quite right Consumer Credit Act rather than S of G. My mistake. Probably tyhough you need to work out what your claim is against the supplier - under the S of G Act - and then that gives you the right to extend the claim using the equla liability part of the CCA.
_________________
Nick Moon [WebMaster]

www.justclaim.co.uk

[Guest]

i had all the same problems as all the others. bad measuring, missed appointments etc. etc. And now i need 4 x 300 replacement doors in york light oak style and they want to charge me £400. A rip off.

[moben kitchens]

my husband and i got bullied into buying a kichen off them, then the credit aggrement was changed after we had signed it them we had no end of problems with the kitchen.

[Foxy]

Never ever buy anything from this company - they seriously bully their staff in the call centres: calling them names, victimising them and treating them like dirt. One of the bullies - a supervisor - also 'cherry picked' girls to sleep with, and literally tried working his way round the call centre. HR are bullies too - and they also lie. I've seen people walk out in tears and the so-called 'management' just laugh on. It's a sick company.

[Honest_Opinion]

I should have read these comments before getting my kitchen done through the bunch of jokers (Moben Kitchens)....i could have designed/fitted a better kitchen than them, the designer/surveyor so called designer came to my house asked us for everything without providing their expertise to start with...somehow we agreed upon a design, £9000...paid upfront as usual as per moben policy..work started after months of delay...and reschedules...Day one....installer says there are design faults...and changed back splash panel sizes, design deeply flawed...i was abroad..so just didn't want to get into conversation over roaming call bills...so said do what you think right...and work finished...
Day 1 of the my use of the new kitchen....my house almost got flodded..tap leaking...called up mobens...and the story started ...it is good few months with defective tap...i am calling up and chasing every alternate day, chased up for months about the status of my complain...and when the cowboys will come and fix it...in the end i had to call a local plumber and keep the leakages to some manageable state...Moben's customer rep are completely useless..THEY LIE....THEY CHEAT...THEY PROMISE THEY WILL GET BACK BUT TRUST ME...THEY HAVE NEVER DONE AND WILL NEVER DO...I RARELY GET PISSED OFF AND IT DID INDEED TOOK THEM MONTHS ....AND FINALLY I HAD IT.

Can someone kindly post the CEO of Moben Kithens' details....i want to send him a certificate or even recommend him to the worst 21st century CEO award...he has managed to set up the worst bunch of people existing on the face of the earth... how can he draw his salary (our stolen money)...with millions...cursing him day-in-day-out...BE AWARE if there are 1 or 2 good guys out there working for them ..it is rather good to die of starvation than to draw the stolen money as pay, leave while you can.......and you will be grateful to the friends...who posted for the benefit of the common hardworking men....I don't think i will ever get this kitchen tap sorted...it will be easier for me to buy a new tap hire a local plumber and get on with my life...that is exactly what moben is hoping customers will do...to close complains...not sure if complaining to the Furniture Ombudsman - Code of Practice are of any use...complaining....i honestly doubt...there must be a million complains already...we are amongst cheats overtaken the law if any left in the UK...so watch out for your pennies...while you can.